Shopping Website Terms

Welcome to the Matawhero website. We’re very proud of our quality wines and want to make your shopping experience as pleasant and rewarding as possible. If you have any questions or concerns about our website or the shopping process please call +64 6 867 6140 or email us here

In using this website, you agree to be bound by our not so stringent terms.

References Used

In these website & trading terms, the expressions ‘we’, ‘us’ and ‘our’ are a reference to Matawhero Limited, trading as Matawhero, owner and operator of the website.


The displayed prices for our products and services are inclusive of GST levied in New Zealand. Unless otherwise displayed all transactions are processed in NZD.

Shipping & Delivery

Matawhero delivers our beautiful products all over the world. Local and international orders are shipped via NZ Post. If applicable, exact shipping costs will be calculated in the shopping cart and will be added to the order total before checkout.

But, here is the very good news; shipping is absolutely FREE the world over.

Customer Service

We’re committed to providing a professional yet friendly customer service. Our standard dispatch timeframes are between 1-3 business days. We’ll let you know if there are any delays in managing your order and, as always, if you have any questions or concerns about your order, please call +64 6 867 6140 or email


We hope you are never disappointed with your Matawhero order. If a product purchased from this website is found to be faulty please get in touch with us and we’ll sort out an exchange or refund for you promptly. Bear in mind that we cannot provide refunds if you simply change your mind or make a wrong decision.

Where goods have been accepted by us, for credit or refund, then they must be returned to this Matawhero store at your expense, in original condition and packaging. The ‘returns’ address is 189 Riverpoint Road, RD1, Gisborne. We strongly recommend that you email any postal receipt to so that we can note the expected return in our returns schedule.

Copyright & Trademarks

Copyright in this website (including text, graphics, logos, icons, sound recordings and software) is owned by Matawhero. Subject to the conditions prescribed under the copyright laws of New Zealand and similar legislation in your location, you may not adapt, reproduce, communicate to the public, store, distribute, print, display, perform, publish or create derivative works from any part of this website or our products without our written permission.

Payment Methods & Security

Payment methods currently accepted include Credit Cards processed via our online secure gateway.

When purchasing from Matawhero your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard.

Contacting Us

If you have any questions or comments about Matawhero website’s terms and conditions and/or the way it affects you, please email us here

Above all

You have our permission to enjoy our products with your family and friends. All the best!